Refund Policy

At Xtreme HD IPTV, we want you to be happy with your subscription. For peace of mind, we offer a 3-day refund policy for new subscriptions. We also offer a test trial, so you can try the service before you buy.

Eligibility for a Refund

Refunds are available when all of the following apply:

• You request the refund within 3 days of your initial subscription purchase.
• The subscription is a new purchase that has not previously been cancelled or refunded.
• The request relates to service performance or technical access problems that our support team could not resolve.

Renewal payments and purchases made through third-party resellers or platforms are not covered by this policy.

How to Request a Refund

Email support@xtremehdtvs.com within 3 days of purchase and include:

• The full name used for the subscription
• The email address linked to your account
• Your transaction ID or order number
• The reason for your refund request

Our support team will review your request and reply within 24–48 hours.

Refund Processing

• Approved refunds are returned to your original payment method.
• Depending on your bank or payment provider, the refund may take 3–7 business days to appear.
• Refunds cover the subscription price only. Transaction or currency conversion fees charged by your bank or payment provider are non-refundable.

Non-Refundable Situations

Refunds are not granted when:

• The request is made after the 3-day period
• Problems are caused by your internet connection, device, or an incorrect setup
• Specific channels, events or titles are unavailable in your region or change over time
• The request is due to dissatisfaction unrelated to technical issues
• The account was suspended or terminated for breaching our Terms of Service

Important Notes

• Late refund requests cannot be processed, so please contact support as soon as you notice a problem.
• Most technical issues can be fixed quickly with the help of our support team and our installation guide.
• By purchasing an Xtreme HD IPTV subscription, you acknowledge and agree to this Refund Policy.

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