Privacy Policy

At Xtreme HD IPTV, your privacy and the security of your personal data are top priorities. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit xtremehdtvs.com, use our apps or subscribe to our services. By using Xtreme HD IPTV, you agree to the practices described below.

Who We Are

Xtreme HD IPTV ("we", "us", "our") is responsible for the personal data described in this policy. You can reach us about any privacy matter at support@xtremehdtvs.com.

Information We Collect

Personal information

When you subscribe, create an account or contact us, we may collect:

• Name, email address and phone number
• Billing information and subscription history
• Payment confirmation details from our payment providers (we do not store full card numbers)
• Login credentials for app or website access

Technical information

We also collect information that does not directly identify you:

• Device type, operating system and browser information
• IP address and approximate location
• Usage information, such as the channels or on-demand content accessed
• Server logs recorded when you visit our website

Communication data

• Emails, messages and enquiries you send to support@xtremehdtvs.com
• Messages and any details you share in the live chat on our website (provided by Crisp) or on WhatsApp

How We Use Your Information

• Service delivery: activate subscriptions, manage accounts and provide access to live TV, movies and series.
• Payment processing: process payments securely through trusted third-party payment providers.
• Customer support: respond to enquiries and troubleshoot technical issues.
• Service improvement: analyse usage to improve streaming performance and website usability.
• Security: detect and prevent fraud, unauthorised access and misuse of the service.
• Legal compliance: meet our obligations under applicable laws and regulations.

Legal bases (EEA and UK visitors)

Where the GDPR or UK GDPR applies, we process your data because it is necessary to perform our contract with you (providing your subscription), to comply with legal obligations (for example accounting records), for our legitimate interests (keeping the service secure and improving it), or with your consent, which you can withdraw at any time.

Payments

Subscriptions are paid by debit or credit card or PayPal through third-party payment providers. Checkout pages may be hosted by those providers or on a separate ordering site, and your payment details are handled under their own privacy policies and security standards. We receive only the information needed to confirm and manage your order.

How We Protect Your Information

• Encryption: data sent to our website is encrypted in transit using TLS.
• Restricted access: only authorised personnel can access personal data.
• Monitoring: systems are monitored and updated to prevent security breaches.
• Secure infrastructure: data is stored on secured servers with backup procedures.

No online system is completely immune to threats, so please keep your account credentials confidential.

Sharing of Information

We do not sell your personal information, and we do not share it with advertisers or marketers. We share information only when necessary:

• Payment providers: to process subscription payments securely.
• Service providers: hosting, email and technical partners that help us run the service, bound by confidentiality obligations.
• Live chat and messaging: Crisp, which runs the live chat on our website, and WhatsApp, if you choose to message us there, process your messages so they reach our support team.
• Legal requirements: to comply with lawful requests or to protect our rights, users or the public.
• Business transfers: if our business is reorganised or sold, data may transfer to the new owner under this policy.

Cookies

Information about cookies and similar technologies is set out in our Cookie Policy.

International Transfers

Our servers and service providers may be located outside your country. When personal data is transferred internationally, we take reasonable steps to ensure it remains protected, including contractual safeguards where required by law.

Data Retention

• Active subscribers: data is kept for the duration of the subscription.
• Closed accounts: personal data is deleted or anonymised once no longer needed.
• Transaction records: billing records may be kept longer for accounting, tax and legal purposes.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate data
• Request deletion or restriction of your data
• Object to processing or request data portability
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

California residents: you may request details of the categories of personal information we collect and how it is used, and request its deletion. We do not sell or share personal information for cross-context behavioural advertising, and we will not discriminate against you for exercising your rights.

To exercise any of these rights, email support@xtremehdtvs.com. We may need to verify your identity before responding.

Children's Privacy

Xtreme HD IPTV is not intended for anyone under 18. We do not knowingly collect personal data from minors. If we learn that a child has provided personal information, we will delete it promptly.

Third-Party Links

Our website and apps may link to external sites, such as payment pages and app stores. Those sites have their own privacy policies, and we are not responsible for their practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of Xtreme HD IPTV after an update means you accept the revised policy.

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